Exemplary Customer Service
WPAS is committed to providing exemplary customer service and superior, cost-efficient, third party administration services for Taft-Hartley Trusts (multi-employer plans), associations, single employer, and more.
Our platform of services and solutions are tailored to meet our clients’ and their employees’ benefit needs, including but not limited to: Pension/Retirement Plan Administration, Benefit Claim Processing, Administration and Financial Accounting, COBRA enrollment, Vacation Plan Management, and more.
Our attention to detail and personal assistance on every plan has proven to our clients our dedication to making sure the job is done correctly the first time. We rank as one of the industry’s top claims and pension leaders with a 99% accuracy rate for payments and procedures. We currently provide the following services:
Member Care
- Dedicated 1-800 phone number with either local or Seattle-based representatives available
- Non-English-Speaking Services – WPAS has in-house bi-lingual employees for communications with English Second Language (ESL) participants. We can also arrange translation services for non-English speaking participants with a third party interpreter service (for less common languages and dialects).
- Rapid response via email
- In-person services available at all locations with an appointment
Accounting
- Full financial accounting
- Monthly disbursement checks to vendors and service providers
- Positive pay with bank
- Account Reconciliations
- General ledger
- Monthly Trust Financial
- Assisting Annual Auditors
- Treasury Transactions
- Payroll Audit Services – if selected
- SAS 115 Trial Balance Preparation – if selected
Trust Administration
- Coordinates Meeting/Conference Arrangements
- Prepares Trust Agenda and Minutes
- Maintains Trust Files
- Publishes Related Notices
Claims
- Medical, Dental and Vision Claims Processing
- Legal Benefits Processing
- Short/Long Term Disability Processing
- Health Savings Account (HSA)
- Health Reimbursement Account (HRA)
- High Deductible Health Plan (HDHP)
- Prescription Benefit Management
- RDS/EGWP/Medicare Part D
- Managed Care & Savings Programs
- Out-of-Network (OON)
- Hospital Bill Review (HBR)
- Dental Claim Review
Control / Eligibility
- Health and Welfare Administration
- Employer Remittance and Data Verification
- Hour Bank and Dollar Bank Eligibility Administration
- Self-Insured and Fully-Insured Health Plans
- COBRA Notification and Processing
- Reciprocity
- Employer Dues Collection Services
Pension / Retirement
- Defined Benefit Pension Administration
- Defined Contribution Pension Administration
- Vacation Plan Administration
- Qualified Domestic Relations Order Processing
OUR PROMISE